How may we hate you?

Description:

"Find out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and satirical pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square."--Back cover.

subjects: Hospitality industry,  Humor,  Hotel management,  Customer services,  Hotel concierges,  Hotels