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Social consequences of internet use

By James Everett Katz

Identifying and analyzing user needs

By Lynn Westbrook

How To Give Your Users The Lis Services They Want

By Peter Griffiths

Delivering satisfaction and service quality

By Hernon, Peter.,Peter Hernon,John R. Whitman

Marktchancen des Digitalen Fernsehens

By Thomas Döbler,Birgit Stark,Michael Schenk

BRINGING USER EXPERIENCE TO HEALTHCARE IMPROVEMENT: THE CONCEPTS, METHODS AND PRACTICES OF..

By PAUL BATE,Paul Bate,Glenn Robert

Looking for information

By Donald Owen Case

Library collection assessment through statistical sampling

By Brian J. Baird

Determinanten der Internet-Nutzung

By Martin Welker

Online-Medien als funktionale Alternative?

By Nikolaus Schmitt-Walter

User-oriented evaluation of information systems and services

By David Bawden

White paper on electronic journal usage statistics

By M. Judy Luther

The online catalog

By Thomas A. Peters