Explore Books on
relations avec la clientèle

Mieux utiliser le téléphone

By Sophie de Menthon

Building a chain of customers

By Richard Schonberger,Richard J. Schonberger

Winning with the Customer from Hell

By Shaun Belding

Real Time

By Regis McKenna

Managerial Challenges and Social Impacts of Virtual and Augmented Reality

By Sandra Maria Correia Loureiro

Net gain

By John Hagel,John Hagel III,Arthur G. Armstrong

Quality customer service

By William B. Martin

What Clients Love

By Harry Beckwith

Attracting perfect customers

By Stacey Hall,Jan Brogniez

loyalty.com

By Frederick Newell

Crafting Customer Value

By Peter Duchessi

CRM unplugged

By Doug Turk,Philip Bligh

Woo, Wow, and Win

By Thomas A. Stewart,Patricia O'Connell

Customer.Community

By Drew Banks,Drew Banks,Kim Daus

Customer relationship management

By William G. Zikmund,Raymond, Jr. McLeod,Faye W. Gilbert

Consumer insight

By Merlin Stone,Alison Bond,Bryan Foss

Voices into choices

By Gary Burchill,Christina Hepner Brodie

Carpe Phonum

By Tammy Stanley

Legendary brands

By Laurence Vincent

Relationship marketing for competitive advantage

By Adrian Payne,Christopher, Martin.,Helen Peck,Moira Clark

Promettez beaucoup, livrez davantage

By Alain Samson

The business guide to profitable customer relations

By Jacqueline Dunckel,Jacqueline Dunckel,Brian Taylor

The service profit chain

By James L. Heskett

Total Access

By Regis McKenna