1-9 of 9 Books

A librarian's guide to telephone reference service
By Rochelle Yates

The accuracy of telephone reference/information services in academic libraries
By Marcia J. Myers,Jassim M. Jirjees

A librarian'sguide to telephone reference service
By Rochelle Yates

Improving telephone information and reference service in public libraries
By Rosemarie Riechel
Effectiveness of telephone reference service in two Western Canadian libraries
Effectiveness of telephone reference service in two Western Canadian libraries
By Annamari Paimela-Wheler
Reference accuracy study report
Reference accuracy study report
By Eleanor Jo Rodger
Improving telephone information and reference service in public libraries
Improving telephone information and reference service in public libraries
By Rosemarie Riechel

The book of answers : the New York Public Library Telephone Reference Service's most unusual and entertaining questions
By Barbara Berliner