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utilisateurs des bibliothèques

Training Library Patrons the ADDIE Way (Information Professional)

By Debby, R Wegener

Library anxiety

By Anthony J. Onwuegbuzie

IFLA 117: The Virtual Customer

By Sueli Mara Soares Pinto Ferreira

The virtual customer

By IFLA Satellite Meeting (2004 São Paulo, Brasil)

Perceptions of libraries and information resources

By Cathy De Rosa

Le Registre de prêt de la bibliothèque du collège de Sorbonne, 1402-1536

By Jeanne Vielliard,Marie-Henriette Jullien de Pommerol,J. Monfrin

Defusing the angry patron

By Rhea Joyce Rubin

Reaching out

By Yvon-André Lacroix