Whale Done!

Description:

In Whale Done!, Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives -- Product Description.

subjects: Service a la cliente le,  Motivations,  Motivation,  Positives Denken,  Interpersonal relations,  Organisation du travail,  Leistungssteigerung,  Motivation (Psychology),  Gestion,  Relations humaines