An edition of Service Fanatics (2014)

Service Fanatics

How to Build Superior Patient Experience the Cleveland Clinic Way

By James Merlino

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Publish Date

Oct 27, 2014

Publisher

McGraw-Hill Education

Language

Pages

288

Description:

subjects: Hospitals, Medical care, Patient satisfaction, Personal Narratives, Patient Satisfaction, Organizational Case Studies, Physician-Patient Relations, Quality of Health Care