

An edition of Growing the Productivity of Government Services (2013)
By Patrick Dunleavy,Leandro Carrera
Publish Date
Mar 31, 2013
Publisher
Edward Elgar Pub
Language
eng
Pages
384
Description:
Productivity is essentially the ratio of an organization's outputs divided by its inputs. For many years it was treated as always being static in government agencies. In fact productivity in government services should be rising rapidly as a result of digital changes and new management approaches, and it has done so in some agencies. However, Dunleavy and Carrera show for the first time how complex are the factors affecting productivity growth in government organizations - especially management practices, use of IT, organizational culture, strategic mis-decisions and political and policy churn.