An edition of Achieving service excellence (2002)
Achieving Service Excellence
Strategies for Healthcare
By Myron D. Fottler,Robert C. Ford,Cherrill P. Heaton
Publish Date
August 1, 2002
Publisher
Health Administration Press
Language
eng
Pages
422
Description:
Annotation
subjects: Patient satisfaction, Customer services, MEDICAL, Administration, Consumer Behavior, Medicine, Attitude to Health, Quality of Health Care, Primary Health Care, Public Relations, Organization and Administration, Health & Biological Sciences, Health Care Quality, Access, and Evaluation, Educational Measurement, Patient Acceptance of Health Care, Customer relations, Health Care Quality Assurance, Organizational Efficiency, Clinical Competence, Medical Professional Practice, Delivery of Health Care, Comprehensive Health Care, Medical care, Anthropology, Education, Sociology and Social Phenomena, Practice Management & Reimbursement, Patient Care Management, Professional Competence, Disciplines and Occupations, Health Care Evaluation Mechanisms, Health Services Administration, Health Occupations, Education, Methods