An edition of The healthcare customer service revolution (1996)
the growing impact of managed care on patient satisfaction
By David H. Zimmerman
Publish Date
1996
Publisher
Irwin Professional
Language
eng
Pages
217
Description:
subjects: Medical personnel and patient, Quality control, Patient satisfaction, Medical care, Hospitals, Administration, Case studies, Health Care Quality Assurance, Managed Care Programs, Hospital Administration, Professional-Patient Relations, Organizational Policy