An edition of A complaint is a gift (1996)
A Complaint Is a Gift
By Janelle Barlow,Janelle Barlow; Claus Møller
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Publish Date
2010
Publisher
Berrett-Koehler Publishers, Inc.
Language
eng
Pages
222
Description:
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
subjects: Berrett Koehler, Consumer complaints, Business, Customer services, Nonfiction