Benchmarking for best practice

Description:

Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples.

subjects: Benchmarking (Management),  Organizational learning,  Total quality management,  Quality Control,  BUSINESS & ECONOMICS,  Benchmarking,  Étalonnage concurrentiel,  Qualité totale,  Apprentissage organisationnel,  Organizational effectiveness