Managing stress and conflict in libraries

Description:

"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket.

subjects: Conflict management,  Interpersonal conflict,  Job stress,  Library employees,  Library personnel management,  Stress management,  LANGUAGE ARTS & DISCIPLINES,  Ratgeber,  Stress,  Library & Information Science,  Konfliktbewa˜ltigung,  Hygiene du travail,  Services d'information,  Conditions de travail,  Bibliotheques,  General,  Stressbewa˜ltigung,  Securite du travail,  Bibliothek,  Risk Assessment