1-24 of 63 Books

Operational Support and Analysis
By John Sansbury

Itil Foundation Exam Study Guide
By Helen Morris

It Service Management Foundation Practice Questions
By Steve Mann,Tony Gannon,Nigel Mear

Introduction To Computer Information Systems
By Geoffrey Steinberg,Kamaljeet Sanghera

Guide to Computer User Support for Help Desk and Support Specialists
By Fred Beisse

World Class IT Service Delivery
By Peter Wheatcroft

A Guide to Customer Service Skills for the Help Desk Professional
By Donna Knapp
How to start and run your own computer repair business
How to start and run your own computer repair business
By Joe Wisinski

Mac answers!
By Bob LeVitus,Bob Levitus,Shelly Brisbin

A Guide to Computer User Support for Help Desk and Support Specialists
By Fred Beisse,BEISSE

Guide to Customer Service Skills for the Service Desk Professional
By Donna Knapp
A Career in customer service and tech support
A Career in customer service and tech support
By Jeff Mapua

Introduction to Help Desk Concepts and Skills
By Susan Sanderson
Getting an IT help desk job for dummies
Getting an IT help desk job for dummies
By Tyler Regas

Building & Managing a World Class It Help Desk
By Bob Wooten

A beginner's guide to understanding technical support
By Jose-Albin D. Afable