Getting an IT help desk job for dummies

Description:

The Help Desk is the heart of most IT operations and the launch pad for many IT careers. Regas shows you how to identify your goal; the education you'll need; how to stand out when applying for the job; and what to do-- and not do-- after you land the job.

subjects: Computer technical support,  Computer science,  Vocational guidance,  Information technology,  Customer services,  Computer industry, vocational guidance