1-5 of 5 Books

Beschwerdeverhalten und Kundenwert
By Stefan Wünschmann

Customer equity management
By Roland T. Rust,Katherine N. Lemon,DAS NARAYANDAS

Customer value controlling
By Gernot J. Mödritscher

CRM - Erfolgsfaktor Kundenorientierung
By Martin Hubschneider

Creating and Managing Superior Customer Value
By Arch G. Woodside