1-24 of 247 Books

Assessment and accountability in reference work
By Lynne M. Martin,Susan Griswold Blandy

Conflicts in reference services
By William A. Katz,Ruth A. Fraley

Assessing Reference And User Services in a Digital Age
By Eric Novotny

The challenge of Internet literacy
By Lyn Elizabeth M. Martin

Books, bricks & bytes
By Stephen Richards Graubard,Paul LeClerc,Stephen R. Graubard,Paul LeClerc

Assistive technologies in the library
By Barbara T. Mates

A guide to developing end user education programs in medical libraries
By Elizabeth Connor

Cost analysis, cost recovery, marketing, and fee-based services
By M. Sandra Wood

The bibliographic record and information technology
By Ronald Hagler

Conducting the reference interview
By Catherine Sheldrick Ross

Libraries act on their LibQUAL+ findings
By Martha Kyrillidou

Reference and information services in the 21st century
By Kay Ann Cassell

Communicating professionally
By Catherine Sheldrick Ross

Library outreach, partnerships, and distance education
By Wendi Arant Kaspar,Pixey Anne Mosley

Introduction to Reference Work, Volume II
By William A. Katz

Reference and online services handbook
By William A. Katz

Complete Guide to Preparing & Implementing Service Level Agreements
By Sheila Pantry,Peter Griffiths

Privacy and confidentiality issues
By Theresa Chmara

Library service for the blind and physically handicapped
By Frank Kurt Cylke