Explore Books on
services aux utilisateurs

Research Strategies

By William B. Badke

Enabling End-Users

By Ann Poyner

The evaluation and measurement of library services

By Joseph R. Matthews

SPEC Kit 281

By Leslie Haas and Jan Robertson

Assessing service quality

By Hernon, Peter.

SPEC Kit 288

By Tom Caswell and LeiLani Freund

SPEC Kit 290

By Trevor A. Dawes, Kimberly Sweetman, and Catherine Von Elm

Creating the customer-driven library

By Jeannette A. Woodward

Helping the difficult library patron

By Kwasi Sarkodie-Mensah

Training library staff and volunteers to provide extraordinary customer service

By Julie Todaro,Mark L. Smith

Defusing the angry patron

By Rhea Joyce Rubin

Reaching out

By Yvon-André Lacroix

Public services in special collections

By Florence Turcotte

Measuring Library Performance

By Peter Brophy