An edition of Training library staff and volunteers to provide extraordinary customer service (2006)
Training Library Staff And Volunteers to Provide Extraordinary Customer Service
By Julie Todaro,Mark L. Smith
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Publish Date
September 1, 2006
Publisher
Neal-Schuman Publishers
Language
eng
Pages
160
Description:
A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.