1-24 of 37 Books

Introduction to reference work
By William A. Katz

Conflicts in reference services
By William A. Katz,Ruth A. Fraley

A guide to developing end user education programs in medical libraries
By Elizabeth Connor

Reference and information services in the 21st century
By Kay Ann Cassell

Reference and online services handbook
By William A. Katz

Essential reference services for today's school media specialists
By Scott Lanning

The accuracy of telephone reference/information services in academic libraries
By Marcia J. Myers,Jassim M. Jirjees

Online Searching Technique and Management
By James Maloney

Building the reference collection
By Gay D. Patrick

Evaluation of reference services
By William A. Katz,Ruth A. Fraley

Reference work in the humanities
By Edmund F. SantaVicca

Unobtrusive testing and library reference services
By Hernon, Peter.

Consumer health information for public librarians
By Lynda Baker

Reference as the promotion of free inquiry
By Louis Shores

Knowledge-based systems for general reference work
By John V. Richardson

Informational interviews and questions
By Thomas P. Slavens