An edition of Implementing ISO/IEC 20000 Certification - The Roadmap (2008)

Implementing ISO/IEC 20000 Certification - The Roadmap

By David Clifford

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Publish Date

Feb 29, 2008

Publisher

Van Haren Publishing

Language

Pages

212

Description:

subjects: IT infrastructure library, Customer service industry, Management, Information technology, Customer services, Quality control