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it infrastructure library

Continual Service Improvement Itil, Version 3 (Itil)

By George Spalding

Service Design, Itil, Version 3 (Itil)

By Colin Rudd; Vernon Lloyd

Foundations of IT Service Management

By Jan Van Bon

Service operation

By David Cannon,David Wheeldon

Foundations of IT Service Management Based on ITIL® V3 (English version)

By Inform-IT

No one of us is as strong as all of us

By McLean, Daniel (ITSM Consultant)

Exam prep study guide

By Art of Service (Firm)

ITIL Lifecycle Essentials

By IT Governance Publishing

ITIL Foundation Essentials

By IT Governance Publishing

ITIL exam prep

By Christopher Scordo

Service Strategy

By Ogc

Optimiertes IT-Management mit ITIL

By

ITIL kompakt und verständlich

By

ITIL kompakt und verständlich

By Alfred Olbrich

ITIL kompakt und verständlich

By Alfred Olbrich

IT-Management mit ITIL V3

By Ralf Buchsein

ITIL

By Christof Stych,Klaus Zeppenfeld

Implementing ISO/IEC 20000 Certification - The Roadmap

By David Clifford

Prozesse optimieren mit ITIL

By Helmut Schiefer

MIIP: Modell zur Implementierung der IT-Prozesse

By Lionel Pilorget

Itil And Organizational Change

By Pamela Erskine

IT-Management mit ITIL℗ʾ V3

By Ralf Buchsein

IT-Governance

By Martin Fro hlich

Service Transition, Itil, Version 3 (Itil)

By Shirley Lacy; Ivor Macfarlane