Business service management best practices

An edition of Business service management best practices (2004)

Business Service Management Best Practices (IBM Redbooks)

By IBM Redbooks,Budi Darmawan,Kimberly Cox,Bahaeldin Ragab

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Publish Date

June 16, 2004

Publisher

IBM.Com/Redbooks

Language

eng

Pages

182

Description:

subjects: Business, Data processing, Management, Electronic commerce, Information technology, Service-level agreements, Tivoli Business Systems Manager, IBM Tivoli service level advisor