An edition of No one of us is as strong as all of us (2012)
No one of us is as strong as all of us
services, catalogs and portfolios : stories in transforming ITIL best practice into operational success
By McLean, Daniel (ITSM Consultant)
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Publish Date
2012
Publisher
IT Governance Pub.
Language
eng
Pages
-
Description:
The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making for a great team discussion tool.