Case Studies in Rooms Operations and Management

Description:

In the absence of actual experience in rooms management and front office service, this book of case studies offers students a realistic alternative. Presented in an entertaining and often humorous fashion by two authors with wide experience, the book can be used for teaching, revision or assessment.

subjects: Hotel front desk personnel,  Problems, exercises,  Hotel management,  Réceptionnistes d'hôtel,  Problèmes et exercices,  Hôtels,  Gestion,  Études de cas,  Personnel,  Formation,  Réceptionnistes