An edition of E-service (2000)

E-service

24 ways to keep your customers - when the competition is just a click away

By Ron Zemke,Thomas K. Connellan

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Publish Date

2001

Publisher

AMACOM, American Management Association

Language

eng

Pages

291

Description:

subjects: Customer loyalty, Internet marketing, Consommateurs, Fidélité, Marketing sur Internet, BUSINESS & ECONOMICS, Customer Relations, E-commerce, Relatiemarketing, Internet, Klantgerichtheid, Loyaliteit