Explore Books on
centres d'appels (affaires)

Call Center Handbook

By Keith Dawson

Call Centers and the Global Division of Labor

By Andrew J. R. Stevens

Developments in the call centre industry

By Burgess, John

Gower handbook of call and contact centre management

By Natalie Calvert

Call center continuity planning

By Jim Rowan

Wake up your call center

By Rosanne D'Ausilio

A Career for the 21st Century

By Clifford Hurst

Call Center in Deutschland

By Jan-Peter Halves

La gestion d'un centre de contacts clientèle

By Services Triad (Firme)

Labour Markets and Identity on the Post-Industrial Assembley Line

By Anthony Lloyd

Re-Organising Service Work : Call Centres in Germany and Britain

By Karen A. Shire,Ursula Holtgrewe,Christian Kerst

Bottomline Call Centre Management Creating A Culture Of Accountability And Excellent Customer Service

By David L. Butler

Des dick pics sous les étoiles

By Pierre-André Doucet

Gender on the line : technology, restructuring and the reorganization of work in the call-centre industry =

By Ruth Buchanan

Les centres d'appels

By Bernard Caïazzo

Smiling Down The Line Infoservice Work In The Global Economy

By Bob Russell