An edition of Call Center Handbook (1996)
Call Center Handbook
The Complete Guide to Starting, Running and Improving Your Call Center (Call Center Handbook)
By Keith Dawson
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Publish Date
October 25, 1999
Publisher
CMP Books
Language
eng
Pages
284
Description:
subjects: Call centers, Customer services, Management, Management information systems, Telecommunication, Telecommunications, Télécommunications, Business, Communication systems, Telephone systems, Telecommunication systems, Marketing, Centres d'appels (Affaires), Affaires, Systèmes de communication, Téléphonie, Systèmes de télécommunications, Systèmes d'information de gestion, Service à la clientèle, BUSINESS & ECONOMICS, Industrial Management, Management Science, Organizational Behavior