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computer industry--customer services--management
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View Service Transition, Itil, Version 3 (Itil) By Shirley Lacy; Ivor Macfarlane 
Service Transition, Itil, Version 3 (Itil)
By Shirley Lacy; Ivor Macfarlane
View Service operation By David Cannon,David Wheeldon 
Service operation
By David Cannon,David Wheeldon