Service Operation Itil, Version 3 (Itil)

Description:

This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

subjects: Computer industry,  Customer services,  Management,  Electronic office machine industry,  Technologie de l'information,  Service à la clientèle,  Gestion de la qualité,  Réseaux informatiques,  IT infrastructure library,  Informatique,  Industrie et commerce,  Gestion,  Qualité,  Contrôle,  Commande de processus,  Business information services,  Computer industry--customer services--management,  Electronic office machine industry--customer services--management,  Informatique--industrie et commerce--service à la clientèle--gestion,  Qualité--contrôle--informatique,  Hd9696.67.a2 s478 2007,  004.068,  Dat 060f,  Sr 770