An edition of Call center controlling (2006)
Call center controlling
ein Modell fu r die Planung, Kontrolle und Steuerung von Kundenservice-Centern
By Florian Schu mann
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Publish Date
2006
Publisher
Gabler
Language
und
Pages
183
Description:
subjects: Kundendienst, Controlling, Call Center, Callcenter, Unternehmen, Betriebliche Kennzahl