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Cover of Firing on all cylinders by jim clemmer

Firing on all cylinders

By Jim Clemmer

Cover of Supply chain management by sunil chopra,sunil chopra,peter meindl

Supply chain management

By Sunil Chopra,Sunil Chopra,Peter Meindl

Cover of Customer Intimacy by fred wiersema

Customer Intimacy

By Fred Wiersema

Cover of Services marketing by valarie a zeithaml,valarie zeithaml,mary jo bitner,dwayne d. gremler

Services marketing

By Valarie A Zeithaml,Valarie Zeithaml,Mary Jo Bitner,Dwayne D. Gremler

Cover of Strategic database marketing by arthur middleton hughes

Strategic database marketing

By Arthur Middleton Hughes

Cover of Developing a market orientation by rohit deshpande

Developing a market orientation

By Rohit Deshpande

Cover of The evaluation and measurement of library services by joseph r. matthews

The evaluation and measurement of library services

By Joseph R. Matthews

Cover of The edge by allen p. adamson

The edge

By Allen P. Adamson

Cover of The fast forward MBA in technology management by daniel p. petrozzo

The fast forward MBA in technology management

By Daniel P. Petrozzo

Cover of Marketing for keeps by carla b. furlong

Marketing for keeps

By Carla B. Furlong

Cover of Product service planning by william h. bleuel

Product service planning

By William H. Bleuel

Cover of Quick response by alan hunter

Quick response

By Alan Hunter

Cover of Creating the service culture by stanley a. brown

Creating the service culture

By Stanley A. Brown

Cover of Customer service in the information environment by st. clair, guy

Customer service in the information environment

By St. Clair, Guy

Cover of The future of small banks in a deregulated environment by donald r. fraser

The future of small banks in a deregulated environment

By Donald R. Fraser

Cover of Invented here by bart victor

Invented here

By Bart Victor

Cover of Customer orientation and market action by johnson, michael d.

Customer orientation and market action

By Johnson, Michael D.

Cover of Customer equity by robert c. blattberg,gary getz,jacquelyn s. thomas

Customer equity

By Robert C. Blattberg,Gary Getz,Jacquelyn S. Thomas

Cover of Members for life by richard f. gerson

Members for life

By Richard F. Gerson

Cover of Training library staff and volunteers to provide extraordinary customer service by julie todaro,mark l. smith

Training library staff and volunteers to provide extraordinary customer service

By Julie Todaro,Mark L. Smith

Cover of The experience economy by b. joseph pine ii

The experience economy

By B. Joseph Pine II

Cover of The brave new service strategy by barbara a. gutek,theresa m. welsh

The brave new service strategy

By Barbara A. Gutek,Theresa M. Welsh

Cover of The butterfly customer by susan m. o'dell,joan a. pajunen

The butterfly customer

By Susan M. O'Dell,Joan A. Pajunen

Cover of Quality of service by edvardsson, bo

Quality of service

By Edvardsson, Bo