An edition of Return on quality (1993)
Return on quality
measuring the financial impact of your company's quest for quality
By Roland T. Rust,Anthony J. Zahorik,Timothy L. Keiningham
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Publish Date
1994
Publisher
Probus Pub. Co.
Language
eng
Pages
225
Description:
subjects: Evaluation, Total quality management, Production & quality control management, Quality Assurance (QA) & Total Quality Management (TQM), Quality Control, Quality (Management), Business / Economics / Finance, Business/Economics, Consumentenonderzoek, Dienstleistungsbetrieb, Organisatieverandering, Qualitatsmanagement, Entscheidungsunterstutzungssystem, Kwaliteitszorg, Corporations, finance