An edition of When America does it right (1988)
When America does it right
case studies in service quality
By Jay W. Spechler
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Publish Date
1991
Publisher
Industrial Engineering and Management Press
Language
eng
Pages
603
Description:
subjects: Case studies, Customer services, Quality assurance, Kundendienst, Unternehmen, Fallsammlung, Quality Control
Places: United States, USA