Explore Books on
call centers

1-24 of 195 Books

Cover of Call Center Handbook by keith dawson

Call Center Handbook

By Keith Dawson

Bottom-Line Call Center Management

Bottom-Line Call Center Management

By Butler, David L.

Call Centers and the Global Division of Labor

Call Centers and the Global Division of Labor

By Andrew J. R. Stevens

Cover of Developments in the call centre industry by burgess, john

Developments in the call centre industry

By Burgess, John

Cover of Learning Points by peter r. garber

Learning Points

By Peter R. Garber

Cover of Call Center Savvy by keith dawson

Call Center Savvy

By Keith Dawson

Cover of One Night at the Call Center by chetan bhagat

One Night at the Call Center

By Chetan Bhagat

Cover of Gower handbook of call and contact centre management by natalie calvert

Gower handbook of call and contact centre management

By Natalie Calvert

Cover of Tele-stress by stephen coscia

Tele-stress

By Stephen Coscia

Cover of Call center continuity planning by jim rowan

Call center continuity planning

By Jim Rowan

Labour Markets and Identity on the Post-Industrial Assembly Line

Labour Markets and Identity on the Post-Industrial Assembly Line

By Anthony Lloyd

Cover of Call center management on fast forward by brad cleveland,julia mayben

Call center management on fast forward

By Brad Cleveland,Julia Mayben

Women, Identity and India's Call Centre Industry

Women, Identity and India's Call Centre Industry

By J. K. Tina Basi

Cover of Answer the call by aimee carrillo rowe

Answer the call

By Aimee Carrillo Rowe

Cover of Re-organising service work by ursula holtgrewe,christian kerst,karen shire

Re-organising service work

By Ursula Holtgrewe,Christian Kerst,Karen Shire

Cover of Employee identity in Indian call centres by ernesto noronha

Employee identity in Indian call centres

By Ernesto Noronha

Cover of Wake up your call center by rosanne d'ausilio

Wake up your call center

By Rosanne D'Ausilio

Cover of The call center dictionary by madeline bodin

The call center dictionary

By Madeline Bodin

Cover of Re-inventing your contact center by lana m. ruffins,lisa m. schwartz,natalie l. petouhoff

Re-inventing your contact center

By Lana M. Ruffins,Lisa M. Schwartz,Natalie L. Petouhoff

Cover of Designing the Best Call Center for Your Business by brendan b. read

Designing the Best Call Center for Your Business

By Brendan B. Read

Cover of Neutral Accent by a. aneesh

Neutral Accent

By A. Aneesh

Cover of Crossed Wires by rosy thornton

Crossed Wires

By Rosy Thornton

Cover of Performance analysis and optimization of inbound call centers by raik stolletz

Performance analysis and optimization of inbound call centers

By Raik Stolletz

Cover of Eight Minutes Idle by matt thorne

Eight Minutes Idle

By Matt Thorne