Explore Books on
service à la clientèle

The Innovator's Dilemma

By Clayton M. Christensen,L J Ganser,Don Leslie

Service management and marketing

By Christian Grönroos

Call Center Handbook

By Keith Dawson

Superior customer value

By Art Weinstein

Fish!

By Stephen C. Lundin,Harry Paul,John Christensen

Empowerment

By Conrad Lashley

Firing on all cylinders

By Jim Clemmer

Value added services for next generation networks

By Thierry Van de Velde,Velde Van De

Protecting main street

By Paul C. Lubin

People and culture in construction

By Andrew Dainty,Stuart Green,Barbara Bagilhole

Designing and delivering superior customer value

By Art Weinstein,William C. Johnson

Crowning the Customer

By Feargal Quinn

Data Mining Cookbook

By Olivia Parr Rud

The strategic CIO

By Philip Weinzimer

Services marketing

By Valarie A. Zeithaml,Mary Jo Bitner

Service Supply Chain Systems

By Tsan-Ming Choi

Advances in the human side of service engineering

By James C. Spohrer,Louis E. Freund

The engaging museum

By Graham Black

Niche Envy

By Joseph Turow

E-Service

By Roland T. Rust,P. K. Kannan

Effective Client Management in Professional Services

By Jack Berkovi

Introduction to Industrial Service Design

By Satu Miettinen

Supply chain in the pharmaceutical industry

By Rob Whewell

Looking beyond the runway

By Nawal K. Taneja