An edition of Business process mapping (2002)
Business process mapping
improving customer satisfaction
By J. Mike Jacka
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Publish Date
2009
Publisher
Wiley
Language
eng
Pages
336
Description:
subjects: Consumer satisfaction, Customer relations, Reengineering (Management), Procédures, Techniques de gestion, Managementinformationssystem, Satisfação do consumidor, Gestion d'entreprises, Consommateurs, Consumidor, Qualitätsmanagement, Management Information Systems, Verbraucherzufriedenheit, Business & economics, Auditing