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verbraucherzufriedenheit

Business process mapping

By J. Mike Jacka

Satisfaction

By Richard L. Oliver

Markets and the Arts of Attachment

By Liz McFall,Franck Cochoy,Joe Deville

Real Time

By Regis McKenna

Die Anwendung des Convenience-Konzepts auf den Betriebstyp Vending

By Friederike Hehle

Measuring customer satisfaction

By Bob E. Hayes

The evaluation and measurement of library services

By Joseph R. Matthews

Kundenwert aus Kundensicht

By Nadine Wachter

Delivering satisfaction and service quality

By Hernon, Peter.,Peter Hernon,John R. Whitman

Interlibrary loan/document delivery and customer satisfaction

By Pat Weaver-Meyers

How To Measure Service Quality & Customer Satisfaction

By Chuck Chakrapani

Untangling organizational gridlock

By Michele L. Bechtell

Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit

By Ruth Stock

Die Kano-Theorie der Kundenzufriedenheitsmessung

By Jörg A. Hölzing

The wow factory

By Paul Levesque

Making customer satisfaction happen

By Roderick M. McNealy

Customer loyalty

By Jill Griffin

Simply better

By T. P. Barwise

Pha nomen Luxusmarke

By Miriam Bu ttner

Improving customer satisfaction, loyalty, and profit

By Johnson, Michael D.

Customer-Driven Culture : a Microsoft Story

By Travis Lowdermilk,Monty Hammontree

Value and strategy

By Michael H. Shenkman