An edition of Foundations of IT Service Management (2005)
based on ITIL (English version)
By Jan Van Bon
Publish Date
September 15, 2005
Publisher
Van Haren Publishing
Language
eng
Pages
231
Description:
subjects: Information technology, Management, Quality control, Standards, Réseaux informatiques, Service à la clientèle, Technologie de l'information, Gestion de la qualité, Certificats, IT infrastructure library