Service Design, Itil, Version 3 (Itil)

Description:

In order to meet the current and future business requirements, this book provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

subjects: Computer industry,  Customer services,  Management,  Electronic office machine industry,  Technologie de l'information,  Service à la clientèle,  Gestion de la qualité,  Réseaux informatiques,  Organisation de l'entreprise,  IT infrastructure library,  Informatique,  Industrie et commerce,  Gestion,  Qualité,  Contrôle,  Commande de processus,  Electronic industries