Explore Books on
relations avec la clientele

Outside Innovation

By Patricia B. Seybold

Customer Intimacy

By Fred Wiersema

Services marketing

By Valarie A Zeithaml,Valarie Zeithaml,Mary Jo Bitner,Dwayne D. Gremler

Winning with the Customer from Hell

By Shaun Belding

Service excellence

By Wendy Leebov

Relationship selling and sales management

By Mark W. Johnston

Secrets of Customer Relationship Management

By James G. Barnes

Legendary brands

By Laurence Vincent

e-Business readiness

By James Craig,James Craig,Dawn Jutla

Serving the difficult customer

By Kitty Smith

Forging the productivity partnership

By William Sandy

The Relational Enterprise

By Ken Cooper

Relationship dynamics

By James Musgrave

Marketing

By Montrose S. Sommers

Customer orientation and market action

By Johnson, Michael D.

Customer equity

By Robert C. Blattberg,Gary Getz,Jacquelyn S. Thomas

Relationship marketing

By Gordon, Ian.

Le Comportement du consommateur au Canada /.

By Carole P. Duhaime

The butterfly customer

By Susan M. O'Dell,Joan A. Pajunen