An edition of How To Measure Service Quality & Customer Satisfaction (1998)
The Informal Field Guide for Tools and Techniques
By Chuck Chakrapani
Publish Date
July 1, 1999
Publisher
South-Western Educational Pub
Language
eng
Pages
282
Description:
subjects: Customer services, Quality control, Management, Qualitätskontrolle, Klantgerichtheid, Contrôle, Qualité, Service à la clientèle, Klantenservice, Kundendienst, Meetmethoden, Kwaliteitscontrole, Gestion, Verbraucherzufriedenheit