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business economics customer service

Experiential Marketing

By Wided Batat

Engaging Brands

By Michela Addis

Digital Economy for Customer Benefit and Business Fairness

By Grisna Anggadwita,Erni Martini

Engaging the Heart in Business

By Alice Alessandri,Alberto Aleo

Crisis Communication

By Audra Diers-Lawson

Contemporary Issues in Digital Marketing

By Outi Niininen

Future of Global Retail

By Winter Nie,Mark J. Greeven,Yunfei Feng,James Wang

Better Customer Service

By Edward C. Brewer,Terence L. Holmes

Winning with Data in the Business of Sports

By Fiona Green

Key Account Management Excellence in Pharma and Medtech

By Mike Moorman

New Customer Experience Management

By Ivaylo Yorgov

Call center management on fast forward

By Brad Cleveland,Julia Mayben

Creating customer value through strategic marketing planning

By E. J. Nijssen,Edwin J. Nijssen,Ruud T. Frambach

Strategic relationship marketing

By Søren Hougaard,Soeren Hougaard,Mogens Bjerre

Be our guest

By Disney Institute,The Disney Institute,Michael D. Eisner

Customer.Community

By Drew Banks,Drew Banks,Kim Daus

Practical Customer Success Management

By Richard Adams

Designing Experiences

By J. Robert Rossman,Mathew D. Duerden

Customer service

By Steven A. Eggland,Michael J. Britten

Customer Mania!

By Jim Ballard,Fred Finch

Customers for Life

By

Customer Value Management

By Khalid Hafiz,Scott Hendricks

6 Keys to Achieving Success through Customer Service

By John L. Myers,Tara A. Blanc

6 claves para lograr el éxito mediante el servicio al cliente

By John L. Myers,Tara A. Blanc