Explore Books on
customer service

Service management and marketing

By Christian Grönroos

Experiential Marketing

By Wided Batat

The consumer-- or else!

By Camille Passler Schuster,Camille P. Schuster,Donald F. Dufek

Firing on all cylinders

By Jim Clemmer

Protecting main street

By Paul C. Lubin

Designing and delivering superior customer value

By Art Weinstein,William C. Johnson

Customers for life

By Carl Sewell

Total customer service

By William H. Davidow,Bro Uttal

Making meaning

By Stephen Diller,Steve Diller,Nathan Shedroff,Darrel Rhea

Communicating Construction

By Liz Male,Penny Norton,Alastair McCapra

Tuned in

By Craig Stull

Service quality

By Roland T. Rust,Richard L. Oliver

Delighting customers

By Peter Donovan,P. Donovan,T. Samler

Introduction to Corporate Communication

By Charu Lata Singh,Mona Gupta

Customer Copernicus

By Charlie Dawson,Sean Meehan

A complaint is a gift

By Janelle Barlow

How to win customers and keep them for life

By Michael LeBoeuf

Call center management on fast forward

By Brad Cleveland,Julia Mayben

The service edge

By Ron Zemke,Dick Schaap

Service leadership

By Svafa Grönfeldt,Svafa Grönfeldt,Judith B. (Banks) Strother

The behavioral advantage

By Terry R. Bacon,David G. Pugh

New methods of competing in the global marketplace

By Richard E. Crandall,William Crandall

Delivering Fantastic Customer Experience

By Daniel Lafrenière

Telephone courtesy & customer service

By Lloyd C. Finch,Lloyd Finch