Explore Books on
customer service

Service management and marketing

By Christian Grönroos

Experiential Marketing

By Wided Batat

The consumer-- or else!

By Camille Passler Schuster,Camille P. Schuster,Donald F. Dufek

Firing on all cylinders

By Jim Clemmer

Protecting main street

By Paul C. Lubin

Designing and delivering superior customer value

By Art Weinstein,William C. Johnson

Customers for life

By Carl Sewell

Making meaning

By Stephen Diller,Steve Diller,Nathan Shedroff,Darrel Rhea

Total customer service

By William H. Davidow,Bro Uttal

Communicating Construction

By Liz Male,Penny Norton,Alastair McCapra

Tuned in

By Craig Stull

Service quality

By Roland T. Rust,Richard L. Oliver

Introduction to Corporate Communication

By Charu Lata Singh,Mona Gupta

Customer Copernicus

By Charlie Dawson,Sean Meehan

A complaint is a gift

By Janelle Barlow

How to win customers and keep them for life

By Michael LeBoeuf

Call center management on fast forward

By Brad Cleveland,Julia Mayben

The service edge

By Ron Zemke,Dick Schaap

Delighting customers

By Peter Donovan,P. Donovan,T. Samler

Delivering Fantastic Customer Experience

By Daniel Lafrenière

Creating customer value through strategic marketing planning

By E. J. Nijssen,Edwin J. Nijssen,Ruud T. Frambach

Professional marketing & selling techniques for digital wedding photographers

By Jeff Hawkins

Building great customer experiences

By Colin Shaw

Delivering quality service

By Valarie A. Zeithaml