An edition of Delighting customers (1994)
Delighting customers
how to build a customer-driven organization
By Peter Donovan,P. Donovan,T. Samler
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Publish Date
1994
Publisher
Chapman & Hall
Language
eng
Pages
264
Description:
subjects: Consumer satisfaction, Customer relations, Customer services, Organizational change, Production & quality control management, Customer Service, Organization Development, Business & Economics, Business / Economics / Finance, Business/Economics, Marketing - General, Business & Economics / Management Science, Management Science, Quality control