Cover of The service edge

An edition of The service edge (1989)

The service edge

101 companies that profit from customer care

By Ron Zemke,Dick Schaap

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Publish Date

1990

Publisher

Penguin

Language

eng

Pages

584

Description:

subjects: Service industries, Management, Customer service, Customer services, Dienstensector, Kundendienst, Klantenservice, Service à la clientèle, Services (Industrie), Gestion, Customer relations, Service industries, management

Places: United States, USA