Cover of Quality of service

An edition of Quality of service (1994)

Quality of service

making it really work

By Edvardsson, Bo

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Publish Date

1994

Publisher

McGraw-Hill Book Co.

Language

eng

Pages

293

Description:

subjects: Service industries, Customer services, Quality control, Management, Total quality management, Qualite, Dienstverlening, Services, Gestion, Kwaliteitszorg, Controle, Service a la clientele, Qualite totale