An edition of Complete Guide to Preparing & Implementing Service Level Agreements (1997)
The Complete Guide to Preparing and Implementing Service Level Agreements
By Sheila Pantry,Peter Griffiths
Publish Date
June 2001
Publisher
Library Assn Pub Ltd,Library Association
Language
eng
Pages
193
Description:
subjects: Cost control, Quality control, Service industries, Service-level agreements, Total quality management, Library, archive & information management, Reference, Bibliotheekbeheer, Library Services, Library cooperation, Overeenkomsten, Public services (Libraries), Information Services, Library legislation, Consumer satisfaction, Library administration, Consumer Behavior, Services d'information, Administration, Bibliothèques, Qualité de service, Qualité totale, Services (Industrie), Qualité, Contrôle, Coût, Consommateurs, Satisfaction