An edition of La dynamique du client (1994)
La dynamique du client
By Richard Whiteley,Gérard Mulliez
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Publish Date
October 1, 1994
Publisher
Maxima
Language
-
Pages
336
Description:
subjects: Customer relations, Customer services, Service-level agreements, Consumer satisfaction, Consumer Behavior, Entreprise, Service à la clientèle, Services, Clientèle, Gestion d'entreprise, Client, Relations avec la clientèle, Qualité de service, Consommateurs, Satisfaction, Services (activités tertiaires), Marketing